Fundamental Challenges In Implementing Automation At The Organizational Level

Introduction

Automation is the latest buzzword revolutionizing the way processes are carried out, be it manufacturing, service industry or the various business operations of an organization. Making yourself stand apart by innovating and constantly striving to do better is what will help organizations survive in this fierce competition. The focus area for automation is to reduce the operating cost by utilizing the resources optimally while reducing the number of errors at the same time. Automation has a direct impact on the productivity which helps in keeping your workforce satisfied and motivated. This was the rosy side of automation but like every other new concept/strategy; automation also has some challenges to overcome to make its place in the organizations existing process flow.

 Challenges in implementing automation

Let us look at a few challenges that might come up while implementing automation in your organization.

  • Identifying what to automate
    So now you have decided to go for automation, but which processes should you consider amongst the “n” number of processes available? Well, you need to set some qualifiers that will help you identify the processes that you should automate under RPA. Click here to find a list of qualifiers to easily categorize the processes that fall under RPA’s scope.For example: You have a process “A” that is performed once a week and consumes 3 hours of your human resources. On the other side, process “B” is a complex task performed thrice a week and consuming around 30 hours in total. Which task would you consider for automation?In my opinion, none! Let me tell you why. If you automate process “A”, you would save a maximum of 3 hours and that might not show a very significant result.  In case you opt to automate the process “B”; you will invest a lot of time in the implementation stage due to the complexities and the chances of failures would be high which might hamper your ROI of the project and is the major reason for failure of various RPA processes.To overcome this situation, a process which is less complex but consumes a significant amount of your productive hours should be considered. Once your RPA has gained some traction, you can go for the complex processes.
  • Lack of Infrastructure and planning
    When we say infrastructure here, we mean technological infrastructure right from hardware to software. Physical desktops, VMs, VDI/Citrix, etc. are only compatible with specific automation tools. It’s important that right kind of infrastructure is available otherwise the efforts would go waste. Many organizations just jump into automation without a plan which results in errors and failure of the projects. A research by Gartner says that by 2021, 40% of enterprises will have RPA buyer’s remorse due to misaligned, siloed usage and inability to scale (source).
  • Communication between teams
    As it is rightly said “too many cooks spoil a broth” applies here too. There are various teams involved in the automation process which develops a gap between the output and the expectations. To avoid this situation, it is better to have a tracking tool like JIRA/VersionOne/Pivotal so that there is a lucid flow of information between all stakeholders. Perioding meetings must be organized to review the progress, issues faced, next milestone to achieve and so on. This ensures that all the stakeholders are on the same page.
  • Maintenance issues
    Many organizations miss the maintenance part and just focus on going live which might lead to the failure of process in the long run. Support and maintenance teams must always be on their toes as issues are bound to arise when the process goes live. Support teams should keep a close eye on the processes to make sure that issues are identified and rectified as soon as possible if not then the resolution would be delayed, the downtime would be increased resulting in dissatisfied end users.

Conclusion

Though there are few challenges that might stand in your automation journey; the numerous benefits it has to offer on the side is lucrative. Contact us to know more and kick start your journey towards digital transformation like a pro.

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