The common saying around Artificial Intelligence (AI) and Robotic Process Automation (RPA) is that these emerging technologies are job killers and will or perhaps could ultimately make humans obsolete in the workplace.
Robotic Process Automation (RPA) can be used to automate tasks by mimicking human interactions over several Host systems like web, desktop applications and thin clients; ERP in particular and Citrix-like remote environments.
In this day and age, where the options are plenty and the marketplace is crowded, customer loyalty is a tricky thing to accomplish. Everyone is looking to differentiate themselves and achieve customer delight.
SAP has already announced to make available RPA tool Contextor pre-built into the S/4 Hana. Contextor will be an inbuilt component that should allow business users to automate the transactions they usually work on.
The purpose of using an Enterprise Resource Planning (ERP) system like SAP is to streamline business processes. Many of SAP processes require manual data entry and human intervention. So, there can be errors due to which rework is required.
As per Gartner Research, Global RPA Software spending is expected to reach $2.4 billion in 2022. Also, by the end of the year 2022, 80% of the large and very large organizations will have deployed RPA in any form.