Increased Operational Efficiency: The quick and precise solutions helped build the client's confidence and attract more customers, raising the efficiency level to 97.33%.
Cost Reduction: The client could concentrate more on their core activities like product development and further enhancement, thus saving the cost and time invested in providing L1 and L2 support.
Reduced Open Tickets: The average percentage of open tickets with high-resolution time was reduced to just around 2.67% of the total tickets.
Enhanced Service Quality: 12 million errors were detected annually, which on being resolved, helped the client improve their service quality.
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