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About the Client

Johnson Hospitality is a California based hotel management company focused on creating outstanding results for hotel owners since 1999. They specialize in management, consulting, ownership, and development of best in class hotel properties.​

Business Needs

The client is managing a large number of hotel properties. Every property had its own reservation system which resulted in lack of standardization of core operations and consolidated view for the management. ​​

The client was looking to manage all properties from a centralized system to optimize room inventory and minimize loss of revenue.​

Solutions

Delivered the complete CPQ solution was in just over 4 weeks using the CPQ Accelerator

  • Team analyzed existing systems and recommended consolidation strategy using Salesforce CPQ.
  • We configured systems to track the availability as well as book rooms for each property from a single, unified portal​.
  • Implemented customized quotation templates as per every property's requirement​.
  • Created a custom solution to generate daily revenue reports for each property and displayed relevant data points based on role based security​.
  • Technology Stack: CPQ, Sales Cloud​.

Benefits

Enabled each property to generate their own customized quotations, fast.
Improved revenues via centralization & optimization of the booking process​.
Consolidated reports led to valuable insights, leading to informed, data driven decisions.​
Saved on implementation costs by 38% due to accelerated solution development.

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