About the client
The client is a leading cloud technology consulting and management company. They cater to their customers with end-to-end cloud services, including cloud strategy, migration, implementation, DevOps, and Big Data. They have leveraged cloud technologies for better data management, improved collaboration, or transformative business solutions.
Business Needs
The client wanted to utilize their resources for their core business value creation. They needed an expert Managed Services Partner that could handle their L1 and L2 technical support for all three major cloud platforms, AWS, Microsoft Azure, and Google Cloud Platform (GCP), primarily focusing on GCP.
Solution
- The client envisioned expanding across geographies while maintaining a substantial growth rate. We leveraged our industry experience and the expertise of certified cloud experts to meet their goals.
- We provided them with 24*7 support that helped them focus on creating business values and making their first presence in the North American region.
- The V2 team went above and beyond to help our client with the certification documentation for GCP (Google Cloud Program) partner assessment, from implementation to onboarding.
- We are the first team to support the client’s North American region and have been entrusted with the entire technical desk end-to-end.
- Following are the services catered to, and we are delivering to our client now:
- They are provided with around-the-clock L1 & L2 support for customers across the globe.
- The end customers are given two options to raise a ticket, i.e., through a ticketing portal called Fresh ticketing tool or email.
- A follow-up call is scheduled with the end customers, and the support team ensures to provide additional information, if necessary.
- Technology Stack: Google Cloud Platform, AWS, Microsoft Azure
Benefits Delivered
Enhanced Focus on Business Creation: The client could focus on their core activities that created better business value.
Seamless Support: The client delivered flawless, round-the-clock support to their end customers, leveraging V2Solutions’ domain expertise on the Cloud Platforms.
Optimal Costing: They could eliminate the surplus cost and efforts required for GCP partner assessment with our team supporting the end-end documentation.
Creating Presence in the NA region: The client penetrated the North American region, and our well-trained team joined them to provide 24*7 support.
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