Resources

About the client

The client is a leading cloud technology consulting and management company. They cater to their customers with end-to-end cloud services, including cloud strategy, migration, implementation, DevOps, and Big Data. They have leveraged cloud technologies for better data management, improved collaboration, or transformative business solutions.

Business Need

The client wanted to utilize their resources for their core business value creation. They needed an expert Managed Services Partner that could handle their L1 and L2 technical support for all three major cloud platforms, AWS, Microsoft Azure, and Google Cloud Platform (GCP), primarily focusing on GCP.

Solution

  • The client envisioned expanding across geographies while maintaining a substantial growth rate. We leveraged our industry experience and the expertise of certified cloud experts to meet their goals.
  • We provided them with 24*7 support that helped them focus on creating business value and helped them penetrate the North American region.
  • The V2 team went above and beyond to help our client with the certification documentation for GCP (Google Cloud Program) partner assessment, from implementation to onboarding.
  • We are the first team to support the client’s Operations in North America and have been entrusted with the entire end-to-end technical desk.
  • Following are the services we are currently delivering to our client:
  • 24*7 L1 & L2 support for customers across the globe.
  • Flexibility in ticket creation: The end customer could raise tickets with our client via a ticketing portal called Fresh Ticketing Tool and email.
  • Scheduling a follow-up call with the end customers to provide them additional info where applicable.
  • Technology Stack: Google Cloud Platform, AWS, Microsoft Azure


Benefits Delivered

Enhanced Focus on Value Creation: The client could focus on their core activities that created better business value.

Seamless Support: The client delivered flawless, round-the-clock support to their end customers, leveraging V2Solutions’ domain expertise on the Cloud Platforms.

Optimal Costing: The client eliminated the additional costs and efforts required for GCP partner assessment with our team handling the end-to-end documentation.

Establishing Presence in the North American region: We enabled the client to penetrate a new region and helped expand their business, and our well-trained team joined them to provide 24*7 support.

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