Employees Family Satisfaction (F-SAT) can determine your Customer Success
Catch Vijay's talk on how V2 leveraged innovative tools like F-SAT (Family Satisfaction Survey) to measure our employees’ and their families' happiness because we believe the key to achieving customer success is happy employees.
Emerging Trends in Customer Service Technologies
Augmented Reality/Virtual Reality
53% of consumers are more likely to purchase from brands with AR/VR experiences.
Chatbots – A Game Changer
Chatbots can help reduce customer service costs by 30% by speeding up response times and freeing up agents for value-added tasks.
AI – The Magic Ingredient for CX
By 2025, as many as 95% of all customer interactions will be through channels supported by AI technology.
CX and IoT: A Winning Combination
82% of enterprises share data from their IoT Solutions with employees in real-time.
Boost your Business with B2C...
Connect to your shoppers anywhere, anytime with B2C eCommerce Solution