The company had a Social Assistance Management System (SAMS) that linked case management, outcome measures, budgeting, care planning, etc. The product was a client server application not conducive to a SaaS-based deployment model. This led to increased deployment costs and increased maintenance overheads
for the product.
The solution required a Single, Unified Technology Platform enabling organizations to meet demand for long-term care collaboratively while allowing for agencies and providers to better manage Medicaid waivers and Older Americans Act-funded programs.
The existing architecture was unable to efficiently exchange and share information with agency systems, leading to dual data entry and inaccurate invoicing. In addition, users had to log into multiple applications thereby, reducing their productivity.