As per Gartner Research, Global RPA Software spending is expected to reach $2.4 billion in 2022. Also, by the end of the year 2022, 80% of the large and very large organizations will have deployed RPA in any form. These statistics clearly indicates the success of RPA in the business world. Industries have understood the importance of this technology and are ready to explore the path of automation driven digital transformation by making RPA a part of their business strategy. If you are an RPA enthusiast, read these upcoming RPA trends to keep pace with the developments happening in this field.
Upcoming RPA Trends
- Increased RPA adoption
As per the statistics mentioned in the first paragraph, it is quite evident that industries have accepted RPA with open arms. Right from candidate onboarding, to invoicing, to loan processing; RPA is a technology that can be explored in various ways to improve business operations. The success rate and the improvements it has brought to the organizations using RPA has painted a positive picture for the other businesses who wish to opt for RPA. If you wish to know more about RPA adoption, click here to get your journey started.
- Enhanced customer experience
A happy customer is all you need, and RPA has the ability to enhance the customer experiences offered. Customer wants to be heard and that too as soon as possible otherwise they might move towards your competitor and brining them back is a lot more tedious then retaining them. Technology has made these interactions easy and quick by giving several communication options to connect to the organizations. RPA is enabling businesses to attend to the customer’s query timely and significantly reducing the resolution process cycle. Click here to learn how you can implement RPA for enhancing customer experience.
- Contributing to AI and IoT
Looking at the current RPA trends, the world is moving towards the path of innovations supported by AI and IoT. More and more industries are using these smart technologies to enhance various business functions like customer services, packaging, manufacturing, packaging and so on to streamline their operation for improved productivity and error-free work flows. This progress and developments bring a lot of data that has to be managed properly to gain required facts, insights and trends that forms the basis of future business decisions.
- RPA in public sector
RPA is quite evident and successful in the private sector, be it education, healthcare, finance or automotive. Its time that RPA will also be adopted by the public sector organizations across the globe as they have understood the power and importance of this technology for enhancing their operations.
- Growth in job opportunities
Unlike the previous trends associated with RPA in terms of job opportunities, it is believed that RPA is here. It will diversify the human responsibilities by creating jobs that were non-existent few years ago. RPA’s main aim is to support business operations to make humans available for other valuable tasks where decision making ability is required.
Robotic process automation (RPA) is growing at a fast pace with projections from Gartner forecasting that the RPA business will grow 57% over the next year. This will redefine the next phase of digital transformation as it helps the businesses to attain a new level of efficiency and helps in delighting customers by offering more than what they expect.
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