Empowering E-commerce Excellence through Strategic Testing and Collaboration E-commerce
The Client is a leading global manufacturer and retailer of beauty and cosmetics products with over € 835.8 million ($1.15 billion) in annual revenue.
Currently operates 3,031 stores in 61 countries, spanning 25 languages & 12 time zones and sells online in 22 multi-linguistic countries.
challenge
- Optimizing CRM and SAP Functionality for Logistics and Supply Chain We helped in mastering intricate CRM and SAP functionalities crucial for efficient Logistics and Supply Chain operations.
- Ensuring Seamlessness in E-commerce/M-commerce Processes We meticulously planned and executed tests to ensure the functionality of E-commerce/M-commerce processes to ensure that all processes, methodologies, and integrations worked seamlessly to provide an exceptional user experience.
- Navigating Complexities in System Integration This included handling loyalty programs within Siebel CRM & adapting to customized business processes for specific locales. Ensuring compliance with diverse market regulations and taxation rules for order fulfillment. Integrating various third-party systems such as POS, reporting, ERP, and CRM. Validating the seamless integration of E-commerce platforms.
solution
- Comprehensive Test Planning for E-commerce portals In-depth regression testing across 10 E-commerce sites spanning multiple countries within three years. Rigorous data flow testing on SAP and Azure platforms to validate seamless integration. Validation testing on Siebel CRM and financial data validation on CyberSource ensured data integrity and security.
- Implementing Innovative Features We implemented loyalty programs, geolocation-based features, and product rating systems. We utilized automation tools like QTP QC ensured efficient testing, guaranteeing reliable performance. We undertook configuration and data validation testing of catalog/promotion in Webcenter. Implemented of geolocation-based redirect logic for multiple markets & did testing of recommendation feature configured by Fredhopper.
- Launch Support for Online Customer Loyalty Programs Our expertise facilitated the launch of online Customer Loyalty programs in multiple EMEA markets, contributing to increased customer retention and satisfaction. Over 52 man-years of QA and testing experience ensured thorough and reliable testing processes
Outcomes
- Enhanced Operational Efficiency Established a robust testing framework incorporating 7000 test scripts for the E-commerce site and other sales channels, ensuring operational reliability.
- Effective Defect Management Successfully resolved 15,000 bugs & identified 95% of defects before production release to ensure a seamless user experience.
- Cost Savings Enhanced profitability and resource utilization for the client, saving the costs by 40%.
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