Revolutionizing Image Annotation and Contributor SuccessImage Annotation
Their needs spanned managing a growing contributor base, annotating and reviewing massive volumes of images and footage, and delivering unmatched global contributor support at scale.
challenge
- Rapid Growth in Demand The client experienced an exponential surge in high-volume image annotation and video review requirements, driving the need to rapidly scale operations.
- Complex Queue Managemen The need to handle over 20 diverse queues required a dynamic and adaptable workflow to meet varying priorities and complexities.
- Uninterrupted Operations Ensuring 24/7 availability, even during holidays and unforeseen circumstances, posed significant logistical challenges.
- Pandemic Disruption The 2020 pandemic disrupted workflows, requiring rapid adaptation and restoration of business continuity within stringent timelines.
- Contributor Integration Onboarding over 100,000 contributors while maintaining a consistent and high-quality experience was critical to sustaining platform growth.
- High-Volume Support Needs Addressing a large volume of contributor queries and tax form reviews required robust systems to maintain efficiency and accuracy.
solution
Operational Scale & Workflow Management
- Rapid Team Deployment
Built and deployed a 100-member specialized team to manage image annotation, contributor support, and queue operations. - Multi-Queue CoordinationDesigned and executed workflows to manage 20+ distinct queues, optimizing for priority and task complexity.
- Contributor Onboarding & ManagementStreamlined onboarding and support for 100,000+ global contributors, including ID verification and account assistance.
Business Continuity & Resilience
Pandemic Recovery Plan
Activated a remote work strategy to restore full operations within 72 hours during the 2020 pandemic.
24/7 Global Support
Maintained uninterrupted image annotation and support workflows—ensuring platform availability across time zones and holidays.
Content Production & Annotation Precision
- 3D Model Publishing
Enabled the production and publishing of 5,000+ high-quality 3D models monthly through optimized processes. - Bounding Box Image AnnotationImplemented bounding box image annotation methodologies for consistent, high-precision annotation across vast volumes of visual content.
Automation & Process Optimization
- AI-Powered Email Triage Automated 200,000+ contributor emails, accelerating query routing and resolution.
- Tax Form Automation Streamlined the review and processing of 250,000+ tax forms to reduce turnaround times and ensure compliance.
- Quality Assurance Conducted ongoing site audits and compliance checks to maintain platform integrity and delivery standards.
Outcomes
Frictionless Scale-Up
Enabled exponential growth with a 100-member team and 20+ active queues—ensuring seamless global contributor support and content delivery at scale.
Business Continuity with 24/7 Coverage
Restored operations within 72 hours during the pandemic and maintained global availability with zero downtime.
High-Quality Content Delivery
Produced 5,000+ 3D models monthly and executed accurate, scalable bounding box image annotation for superior visual content quality.
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